Firstly, it is recommended that the password you use for your BT email ID should not be the same as your password anywhere else. BT supports two different types of email services. Buying free email along with you BT Broadband or paying for a BT Premium Mail means you are the user of one of these two services.
If you use BT Yahoo Mail, you will need to know your current password. This password is especially important as it may also be your BT ID username, which will help you get to your BT Hub and customise its setting according to your needs. Click on the following link to change your password:
Change your password
On the other hand, if you use BT mail, use your BT ID to log in to your My BT. If you do not remember the BT ID password that you previously set, you can use the below mentioned link to reset it:
Reset your BT ID password now >
You may sometimes use tablet, mobile devices, email program or other gadgets to log in to your email. If so, make sure you remember to update the changed password in all your devices. This is because if you forget to do so, it will keep showing error, which will make cause inconveniences to you. However, if you are not sure which of the two email services you are using, you can contact support online and chat with them to clarify the confusion.
Reset a forgotten BT Email Password, or BT ID password
- Go to the forgotten password page.
- Enter your BT username, email address, or ID in the “Username” field | Click Continue.
- Enter your BT email address in the “Email name” field | Select your domain | Click Next.
- Follow the prompts to enter your security verification info and reset your password.